Return policy

Last updated: 26 October 2026

This Return and Refund Policy complies with Australian Consumer Law and applies to all orders placed at curveglowwardrobe.com.

  1. Return Eligibility Window You may submit a return request within 30 calendar days from the date you receive your parcel. All returned items must be unused, unwashed, unaltered, free of stains, perfume or odours, and must be returned with all original tags and original packaging intact. Intimate apparel, customised items and products marked as final sale are non-returnable unless they arrive damaged, defective or incorrect.
  2. Return Authorisation You must receive official return authorisation from our support team before sending any merchandise back to us. Send an email to info@curveglowwardrobe.com including your order number, clear photos of the item, and the reason for your return. We will review your application and provide full return instructions. Any parcels sent back without prior approval will not be accepted for refund processing.
  3. Return Shipping Costs Customers are responsible for paying return shipping charges unless the return is caused by our error, including shipment of the wrong product, manufacturing defect, or goods damaged in transit. If the mistake is ours, we will cover the return shipping cost or arrange a replacement, at our discretion. The original outbound shipping cost is non-refundable.
  4. Refund Approval Once we receive and inspect your returned goods, we will email you to inform you whether your refund has been approved or rejected. Approved refunds will be processed to your original payment method within 5–10 business days. The time it takes for funds to appear in your account also depends on the processing speed of your bank or card issuer.
  5. Damaged or Defective Items If your items arrive damaged, faulty or incorrect, please contact us within 7 days of delivery and attach photographs of both the outer packaging and the defective product. We will arrange a replacement or full refund for all valid claims.
  6. Product Exchanges Exchanges are subject to stock availability. If the replacement item you request is out of stock, we will process a refund instead.

For return assistance: info@curveglowwardrobe.com